WhatsApp is under scrutiny from European competition authorities. The European Union accuses the US company Meta of abusing its dominant market position in the messaging market and deliberately excluding competing AI chatbots. At its core, the investigation centers on whether WhatsApp Business violates European antitrust regulations and whether Meta is thereby hindering competition in the growing artificial intelligence market.
WhatsApp is one of the most important communication services for private users and businesses in the EU. WhatsApp Business, in particular, is considered a key channel for customer communication. Changes to this platform therefore have a direct impact on other digital services. The current dispute demonstrates how sensitive the handling of market power is when new technologies such as AI chatbots come into play.
EU allegations against Meta
The European Commission has announced it will examine possible measures against Meta. The accusation is that Meta is abusing its dominant position in the messaging sector. Specifically, the concern is the blocking of competing AI chatbots on WhatsApp.
The trigger is a platform update from last October. Since then, Meta AI has been the only AI assistant that can be used directly via WhatsApp. Other providers no longer have access to the WhatsApp Business interface. The Commission sees this as a potential violation of EU antitrust law.
According to the EU, WhatsApp is the market leader in the European messaging market. This position should not be used to deny other companies access to a central platform. The Commission speaks of a potential "abuse" of market power.
The importance of WhatsApp for the AI market
The EU warns that this approach could cause "serious and irreparable damage to the market." WhatsApp is seen as a key entry point for AI chatbots to reach consumers. Services like OpenAI's ChatGPT could lose a crucial distribution channel without access to WhatsApp.
Especially in the area of WhatsApp Business, the reach is high, as companies use the service to communicate directly with customers. If this channel is reserved exclusively for Meta AI, competition in the AI sector could narrow significantly.
Political background and international tensions
The EU's warning comes at a time of heightened tensions between European authorities and the US government. Brussels is preparing to tighten enforcement of its key competition rules against large technology companies. The Trump administration has described this approach as discriminatory against US firms.
EU Competition Commissioner Teresa Ribera told Bloomberg that this was not about politics. The crucial point was protecting a well-functioning market. Rules must be defended, implemented, and enforced to ensure fair competition.
In December, the US imposed sanctions on former EU Commissioner Thierry Breton and four other European figures, accusing them of censorship and suppressing American viewpoints. This move was widely seen as an escalation in the dispute over the regulation of US technology platforms. Breton is challenging the sanctions, and the European Commission has announced its support for his challenge.
Statement from Meta
Meta rejects the EU's accusations. A company spokesperson stated that there is no reason to interfere with the WhatsApp Business API. Numerous alternative ways exist to use AI chatbots, such as through app stores, operating systems, devices, websites, or industry partnerships.
Meta argues that the Commission's reasoning rests on the false assumption that the WhatsApp Business API is a key distribution channel for AI chatbots. The company also emphasizes that AI offerings are accessible via other Meta platforms such as Facebook and Instagram.
A similar case in Brazil
A similar conflict recently came to light in Brazil. There, authorities launched a case against WhatsApp Business, stating that the new terms and conditions contained "potentially anti-competitive practices". Reuters reported on this.
The proceedings have since been suspended. Meta stated that the allegations were fundamentally false. The company also argued that the increased prevalence of AI chatbots on the WhatsApp Business platform was overloading the systems, which were not designed for such intensive AI-based support.
EU versus Meta: Fundamental questions surrounding WhatsApp and AI
The WhatsApp case demonstrates the extent to which issues of competition, artificial intelligence, and geopolitical interests now overlap. The EU sees a risk of market foreclosure by Meta, while the company points to technical limitations and alternative access routes. The European Commission's decision is likely to significantly influence WhatsApp's future role in the European AI ecosystem. (Image: Shutterstock / Diego Thomazini)
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