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iPhone repair – Apple approaches independent repair shops

by Milan
August 29, 2019
in News
Apple iPhone battery replacement

Chiangrai Thailand: September 13 2017 - Disassembled broken Apple iPhone 6s rose gold color preparing to repair or replace new part on white background.

Apple today announced a press release announced a new program that will benefit independent repair shops. They will have access to original parts, tools, instructions and much more.

Konkret geht es bei dem “Independent Repair Provider Program” darum, dass Apple freien Werkstätten die Erlaubnis zur Reparatur von iPhone-Geräten außerhalb der Garantiezeit erteilt. Dies möchte Cupertino mit der Bereitstellung von Originalteilen, Reparaturhandbüchern, Diagnose-Tools und mehr unterstützen. Das Programm ermöglicht es also, dass unabhängige Werkstätten einen Service außerhalb der Garantiezeit für iPhones anbieten – wie z.B. Display- und Batteriewechsel. Im Zuge der Ankündigung hat Apple diesbezüglich einen Area provided on their own website. All information can be viewed there and applications can be submitted.

It is not quite that simple

To qualify, these repair shops must be a registered company and submit valid documents to Apple for verification. In addition, these shops must have at least one Apple-certified technician who can then carry out such repairs on iPhone devices outside of the warranty period. Apple emphasizes that there is no cost to participate in this project and underlines that meeting the requirements is no guarantee of acceptance into the new program. Apple COO Jeff Williams commented on this as follows:

“Um die Bedürfnisse unserer Kunden besser zu erfüllen, machen wir es unabhängigen Anbietern in den USA leichter, auf die gleichen Ressourcen wie unser Apple Authorized Service Provider Netzwerk zuzugreifen. Wenn eine Reparatur erforderlich ist, sollte ein Kunde das Vertrauen haben, dass die Reparatur richtig durchgeführt wird. Wir glauben, dass die sicherste und zuverlässigste Reparatur eine Reparatur ist, die von einem geschulten Techniker durchgeführt wird, der Originalteile verwendet, die ordnungsgemäß konstruiert und streng geprüft wurden”.

In den vergangenen Jahren gab es immer wieder Streitigkeiten zwischen Apple und den “Recht auf Reparatur”-Anhängern. Obwohl das neue Programm nur außerhalb der Garantiezeit greift, ist es ein Schritt in die richtige Richtung. Sobald das Programm in den USA angelaufen ist, wird Apple das Ganze auf andere Länder ausweiten. Prime Video | Watch movies & series now on Amazon (Photo by Poravute Siriphiroon / Bigstockphoto)

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