In 2014, Apple developed the iPhone 6 and iPhone 6 Plus, the first particularly large iPhones to the delight of many fans. However, a fatal problem quickly became apparent with the iPhone 6 Plus – the 5.5″ device was easy to bend.
The issue became known as Bentgate. Today, the new 2018 iPad Pro suffers from the same problem. But Apple isn't having any say in the matter. It's claimed that shipping bent iPad Pro models is "normal." The first reports from various users came about two months ago. Now, the number of reports that the new iPad Pro has a slight bend right out of the box has increased dramatically.
It's not a bug, it's a feature
According to Apple, a slight bend in the casing may occur as a result of the manufacturing process. This is normal and will not cause any problems. The bend will not get worse over time, which is why users can use their iPad Pro without any concerns - according to Apple. Despite this statement, there are now numerous reports documenting observations to the contrary. Apple itself does not consider the bend to be a defect and charges heavily for replacements, as media reports show.
Those affected can, of course, return the device within the 14-day return period. However, those who act later will have to pay a lot. The cost for a replacement is €49 if the device is covered by Apple Care+. Apple classifies the repair as "accidental damage"—meaning the customer is responsible for the manufacturing defect. Customers without Apple Care+ pay a whopping €700.90 for a replacement. Many fans are disappointed and angry about Apple's behavior.
It remains to be seen in which direction the whole thing will develop. We have not been able to detect any abnormalities on our devices so far.
